|
We do not
hide behind complicated terms and conditions. We will
only treat you fairly.
When you complete the registration form, you will be ordering a TOEIC test sitting at Hamburg-English official TOEIC test center in Gottschedstr 11, 22301. Hamburg. Germany. You must allow us a
minimum of two weeks before your test date to arrange for the test materials and plan the sitting.
You will be sent an email containing your membership ID number for
www.onlineenglish.eu. This membership number will only be valid after you have completed payment. If for any reason you have a problem, please email us at
info@hamburg-english.de or membershipquery@hamburg-english.de
We will also be notified of your registration and we will contact you to arrange a test date after you have completed payment. Your test sitting upon agreement will be guaranteed even if you are the only student
taking the test. We normally try to contact students within 3 days maximum. If you do not hear from us within 3 days, please email us at admin@onlineenglish.eu.
Your access to OnlineEnglish will remain valid from the time you register up until your test date. After your test the membership will be cancelled. If you wish to continue training after your test date, you may register for
a membership at www.onlineenglish.eu directly.
It is your responsibility to ensure that you arrive punctually on the day of your test. We suggest 15 minutes before the agreed start time of your test sitting.
You must bring with you an acceptable form of identification that includes a recognizable photograph of you such as; a passport, or driving licence. Your identiofication must be valid. If your identification is out of
date; even if by only one day, we will not be able to complete the test sitting.
You can check out the participant handbook published by ETS for more information here or paste this URL into
your browser: http://www.language-testing-service.de/index.php?id=12.
This handbook lists the test requirements you and we must follow.
Refunds.
There are no refunds available. Once your test sitting has been arranged, you will be expected to attend. If you cannot attend through illness, then it may be possible to rearrange your test sitting.
In the case that we have
to cancel your test sitting, we are only liable for arranging another mutually agreeable test sitting.
OnlineEnglish.
The terms and conditions as listed on the OnlineEnglish website at
www.onlineenglish.eu will apply.
General.
We wish you a comfortable and trouble free test sitting and will always do our best to ensure this however, we must also follow the requirements of ETS.org.
Complaints.
In the
administration of the TOEIC test, we are governed by ETS
as an official TOEIC Test Centre. Your first point of
complaint is direct to us at
admin@onlineenglish.de.
Should you feel you have
not received a fair or correct treatment of your complaint, you should then contact LTS GmbH, Official TOEIC representatives for Germany and Austria at
http://www.language-testing-service.de.
Hamburg-English
Official TOEIC Test Center. ETS EPV and Associate Partner.
Tel: +40 (0)40 2090 8242
Gottschedstr 11. 22301. Hamburg. Germany.
Simply close this
window to continue your registration |